Privacy Policy Win96

Win96 ("we", "Platform", "website") respects the privacy of every user who registers and uses our services. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you use the win96 platform through our website or mobile app.

By registering an account or continuing to use the win96 platform, you confirm that you have read, understood, and accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform. This Privacy Policy should be read in conjunction with Terms & Conditions us.

Win96 collects several categories of information from you depending on how you interact with our platform. The following are the types of data we collect and their purposes:

We may also collect information automatically via cookies, tracking pixels, and similar technologies as you browse the win96 platform. This information is used in aggregate and cannot personally identify you in most cases.

Win96 uses your personal data only for legitimate purposes that have been disclosed to you. The following are the key ways we use the information you provide:

• Account management: Creating, verifying, and maintaining your account on the win96 platform.
• Transaction processing: Processing deposits, withdrawals, and all financial activities related to your account.
• Identity verification (KYC): Meeting legal compliance requirements including anti-money laundering and counter-terrorism financing obligations.
• Platform security: Detecting and preventing fraud, unauthorised access attempts, and other suspicious activities.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support.
• Service communications: Sending important notifications regarding your account, transactions, platform updates, and policy changes.
• Service improvements: Analysing usage patterns to enhance user experience and develop new features.
• Marketing: Sending promotional offers, bonuses, and new game information — provided you have agreed to receive marketing communications. You may opt out at any time.

Win96 is committed to never selling or disclosing your personal data to third parties for their own commercial purposes. However, in certain situations, we may need to share your data with the following parties:

• Payment service providers: Transaction details shared with payment processors such as FPX, digital wallets, and banking institutions to complete your transactions.
• Technology service providers: Companies that help us operate the platform, including cloud computing providers, email delivery services, and analytics tools — all bound by strict confidentiality agreements.
• Legal authorities: When required by law, court order, or a legitimate request from a Malaysian government enforcement agency.
• Fraud investigators: Information required to investigate and prevent fraud, money laundering, or other financial crimes.
• Business transfers: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that transaction, with advance notice provided to users.

In all data-sharing instances, win96 ensures that receiving parties are bound by equivalent confidentiality obligations and that data is used solely for the stated purposes.

Win96 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform for continuous improvement.
• Functional Cookies: Storing your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Collecting aggregated usage data to help us understand overall platform usage trends.

You can manage cookie settings through your internet browser preferences. However, disabling certain cookies may affect the functionality of the win96 platform and your overall user experience.

Your personal data is stored on secure servers located in data centres that comply with international security standards. Win96 implements comprehensive technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

• Data encrypted in transit using the latest TLS/SSL protocols.
• Stored data encrypted using industry-standard encryption algorithms.
• Role-based access control (RBAC) for win96 internal staff.
• 24/7 system monitoring to detect and respond to security threats.
• Regular security audits conducted by independent third parties.
• A security incident response plan that is regularly tested and updated.

The retention period for your data depends on operational and legal requirements. Generally, active account data is retained for as long as your account remains active. Financial transaction data is retained for a minimum of seven (7) years in accordance with anti-money laundering legal requirements. Data that is no longer needed will be securely deleted or anonymised.

As a win96 user protected under Malaysia's PDPA, you have the following rights regarding your personal data. We fully respect these rights and will process every request within a reasonable timeframe: